Service Desk Analyst


A private bank is looking to recruit a Senior Service Desk Analyst to join their busy IT department.


Key responsibilities:

•             Call logging including timely call completion

•             1st level application support and 1st/2nd level desktop support

•             Incident resolution

•             Printers, scanners, Mobile phones, Blackberry and fax support

•             WS and laptop build and distribution

•             Virtual service desk support

•             Office moves


The desirable candidate will have previous service desk experience and have an advanced knowledge of the following:

•             Microsoft Windows (Windows 7) operating systems

•             Microsoft Office 2007 & 2013, including Word, Excel, Outlook & PowerPoint

•             Microsoft Active Directory

•             Service Desk Ticket Management Systems

•             Act as team leader over junior members of team to mentor, set priorities and guide

•             Must be able to read, understand and produce IT documentation, in order to implement/upgrade new and current technologies and resolve ongoing issues

•             Desktop hardware support including Workstations and Laptops, configuration and troubleshooting

•             Understanding of ITIL Framework Service Desk, Access Management ,Change, Incident and Problem Management

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