Business Systems BA
Healthspan Group is a privately owned group of companies based in the Channel Islands. The Healthspan brand is the clear leader in the direct to consumer nutritional supplements market with over 60% market share. The company sells more ‘tablets and capsules’ than Boots every year!
The Group owns the Healthspan brand which is the UK’s leading direct to consumer brand of nutritional supplements. The other brands are Nurture skincare, Elite and VetVits animal health brands.
Marketing is at the heart of this business and its success to date has been built on a blend of blue chip professionalism and entrepreneurial marketing skills coupled with leading edge IT, CRM and digital solutions.
Having developed a unique business model and relationship with its consumers, Healthspan are now looking for highly talented people to help move the company to the next level.
The company is renowned for its product innovation and has ambitious plans to expand over the next few years. The brand and packaging has recently been relaunched and we are expanding our range to appeal to new and younger markets.
The company is particularly proud of its friendly and informal atmosphere, whilst at the same time mixing this with a true ‘can do’ work ethic.
Healthspan is an ethical company, producing the highest quality products at pharmaceutical standards. Using our expertise in nutrition our customers trust us to offer them good value products to help support a healthy lifespan.
Profile of role:
An exciting role contributing to the growth and development of Healthspan by enabling clear and consistent measurement of SLAs and revenue. Proactively manage data and ensure consistent, quality and compliant data capture and maintenance.
Become a fully flexible and active member of the Systems team, running projects and driving change in all areas.
The role is challenging: it will be interacting with a wide variety of people at all levels, and require flexibility, adaptability and the ability to prioritise your work. You will apply customer centric and data quality standards to all projects.
Key tasks and responsibilities:
You will learn and document the end to end process and data flows between Healthspan’s core operation systems: Mobile NutriCoach app, Healthspan website, Nav (customer, procurement, finance system), Single Customer View Database and Adobe Campaign.
You will use this knowledge to determine impact across systems of new system or process changes, or business initiatives.
You will document Business Requirements as prioritised by your manager including functional requirements, cost benefit analysis and cross system impact analysis. This information will be used to within a wider resource planning process with IT management team to approve and plan in these changes. Once approved this will include identifying success criteria, a test plan and any change management.
We are a small team so this will be a hands-on role requiring you in some cases to carry out key testing, reconciliation and/or facilitate the end business users to do so.
Your role will also include process analysis to identify enhancements to increase productivity and reduce customer friction. These initiatives will go through a BA and periodisation process.
Training will be given on SQL (and Excel if required) to help you in your role.
Contribute to the project to transform Healthspan operations and systems and provide the spring
board for growth.
Do you enjoy challenges and solving problems? Are you capable of clear, concise analysis and simple, effective solutions?
Do you enjoy working on a variety of projects within a lively and enthusiastic team?
The role would suit an individual with strong SQL reporting abilities, reporting development experience, business analysis or project management experience with a strong understanding of data and analytics.
Experience of analysis, project management and problem solving
A can do, hands-on attitude; keen to learn on the job and take responsibility
Excellent listening, organisation and written communication skills
MatchIT or other data cleansing software
Some logistics/operations/procurement understanding/exposure
This job specification reflects the present requirements of the role. As duties and responsibilities change and develop, the job description will be reviewed and is therefore subject to amendment.
Healthspan has staff in several UK and CI sites. This role is based at the Healthspan head office located in the Grange, St Peter Port, but some travel may be required.
Benefits from commencement of employment:
Competitive annual salary
Annual discretionary bonus: up to the maximum equivalent of 1/12th of annual salary
Holiday Entitlement: 25 days per year
Sports and social club
Benefits on passing probation:
Pension scheme – voluntary, contributory (following UK auto-enrolment)
Private Healthcare Insurance; for individual, option for partner and children under age of 21 in
full time education to join at cost
Nutritional Supplements and skincare Products
If this position sounds interesting to you please send your CV and details to: