Innovation Tool Kit

Welcome to the Innovation Tool Kit


Discover | Define | Develop | Deliver


What is the Tool Kit?


This tool kit was developed to allow for all individuals to be able to start innovating, whether small or big, new to innovating or experienced this kit will give you the tools to start and develop. Check out the video below for an overview of the tool kit.



What is innovation?

Before you start find out more about what innovation is and how it can benefit organisations of all sizes

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Double Diamond Design Process


This toolkit is based on the Design Council Double Diamond process which is used to illustrate the creative design process.

The design process is normally broken down into two key parts, the initial problem and a solution developed to combat this. However, people sometimes jump straight from problem to solution, without first exploring the problem fully. As a result solutions are created that end up tackling the wrong problem.The Double Diamond is broken down into 4 stages to solve this: Discover, Define, Develop and Deliver.

The left-hand side of the diamond focuses on defining the problem, whilst the right-hand side looks at creating and developing a solution before implementing it.




Discover – The first quarter of the Double Diamond model covers the start of the project. Designers try to look at the world in a fresh way, notice new things and gather insights.

Define –  The second quarter represents the definition stage, in which designers try to make sense of all the possibilities identified in the Discover phase. Which matters most? Which should we act on first? What is feasible? The goal here is to develop a clear creative brief that frames the fundamental design challenge.

Develop – The third quarter marks a period of development where solutions or concepts are created, prototyped, tested and iterated. This process of trial and error helps designers to improve and refine their ideas.

Delivery – The final quarter of the double diamond model is the delivery stage, where the resulting project (a product, service or environment, for example) is finalised, produced and launched.

In order to discover which ideas are best, the creative process is iterative. This means that ideas are developed, tested and refined a number of times, with weak ideas dropped in the process. This cycle is an essential part of good design.

Now have a look through the tools, remember you don’t need to use everything, pick and choose what suits your needs.

If you want to learn a bit more, look through the Design Council’s website:  

you start

Capture some problems:


  • Use a whiteboard or flipchart in relevant spaces so people can write down any problems or ideas they have

  • A suggestion box in your work space

  • Time at your team meetings dedicated to innovation and problem capture

  • If you have new people in your team, they can probably see some of the problems the rest of your team haven’t noticed- ask them!


General Problem Statement

This General problem statement can be used to map out your general problem ahead of the double diamond process.

The problem statement form can be found here.

Tool Kit

The Innovation Tool Kit

This tool kit expands on each step of the Double Diamond technique. It also includes a section of suggested Digital Tools to increase productivity and collaboration as well as a reading list for you to develop your knowledge on innovation.




Test your understanding of your bright idea and confirm what needs to be addressed

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This section will allow you to define your idea and some of the reasons behind it

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To Generate Ideas: This is the fun part. Try not to limit yourself and start with an open mind, do not judge the ideas during this stage


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Prototyping is a structured way to check that you have an efficient and fitting solution or approach before rolling it out or making a big investment in it.



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Tools & Links

Digital Tool Kit and Reading List


Find out list of Digital Tools and a reading list to increase innovation and productivity

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Hints &

Here are a few hints and tips to get the most out of the tool kit and the innovation process.

Don't Jump to One Solution

"Two ideas are better than one", this is especially true when getting innovative and coming up with ideas. When you get your first solution, don’t stop there! Instead keep those creative juices flowing and see what else you can come up with. Often when you come up with different solutions you can pick and choose elements from each one, and create a more efficient and successful solution than previously envisioned.

Don't do it Alone

By working with more people on a solution you can; bounce ideas off each other, talk through the problem, trial solutions with other people and generate more original ideas. Not to mention, the weight of the problem is not solely on your shoulders, allowing you to get creative and have fun with developing solutions.

Have fun and don't be afraid

Encountering a problem and developing a solution can often sound daunting and at times tedious, so don't be afraid to have some fun with it. Sometimes the best ideas come out of a "silly" exercise that you do together as a team, so don't be afraid to think outside the box!

Try things and learn from failure

Don't be afraid to fail. It is through failure that we learn what does and doesn’t work, and how to progress from there onwards. As C.S. Lewis said: "Failures, repeated failures, are finger posts on the road to achievement. One fails forward toward success."

Nothing is too big or too small

Your project may seem huge and daunting, but look at each step individually and the task seems much more accessible. Remember that every project is made up of multiple facets, so just tackle them one at a time. On the other hand, even if you think your idea is small it can be the first step along the path to a much bigger change.

Focus on user experience

Even if your problem does not directly impact customers, it is still necessary to consider how it will impact the internal users - the staff. Creating for the internal and external users is crucial to the efficiency and user satisfaction of your idea.

Make time for thinking

It may sound simplistic, but sometime sitting down and allowing your mind to think and reflect, can yield unexpected results. Try finding a space where you can be alone, and away from all distractions (e.g. mobile phones, emails), with a pen and paper. You can start with a blank sheet of paper or use questions, such as the following, to prompt you:

What do you already know about the problem?

What would you ideally like to happen?

Who could assist you with this?



Stop, Look and Listen

One way to develop a solution is to go into the area where the problem is, Stop, Look and Listen. Watch the people around you, see how it impacts them, what are they saying about it, how are they dealing with the problem, is someone already trying to find a solution? This allows you to put the needs of the user first.

Ask questions

Taking the Stop, Look, Listen initiative one step further, this tip encourages you to ask questions. Talk to the people who this impacts, ask them what they want/need or what they would change. Create a short list of relevant questions and ask a range of people who would be impacted by your solution.

Postcard from the future

If you're feeling stuck on how to come up with creative solutions to the problem why not try writing a postcard from the future? This simple exercise asks you to consider what the ideal future would look like, how you would envision yourself working at that time, and to write about it. By starting at a different point in the process, this can often lead to a creative solution that could have been overlooked.

Case Studies

Local Case Studies

Find out more about some great examples of local innovation and gain inspiration for your own ideas.

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Join the Innovation Conversation


Discuss projects, get feedback on ideas or solutions to problems on the innovation forum. 

Join Us Our Initiatives. Your Innovations.

Join the Digital Greenhouse, together we can help deliver the diversified, innovative and creative culture Guernsey needs to succeed in the future.

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