ITIL IT Service Management Foundation Certificate

GTA | Date: 28 September 2016

Course Summary

This course is aimed at all levels of IT professionals, customers and users involved in the provision of receipt of IT Services.



The course covers the fundamentals of the IT Infrastructure Library (ITIL) core volumes, which provide an end-to-end view of IT and its integration with business strategy. Those core volumes are: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.



  • Service Management as a Practice
  • The Service Lifecycle
  • Key Principles and Models
  • Generic Concepts
  • Processes
  • Roles
  • Functions
  • Technology and Architecture
  • ITIL Qualification Scheme


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